Organizational Emotional Intelligence (OEI)
Organizational emotional intelligence (OEI) is a field acknowledged in academic literature but lacks comprehensive study. I believe it holds significant value for both organizations and academics. However, academia faces challenges in delving deeply into this complex subject. Therefore, I’ve taken it upon myself to specialize in this area independently and develop a model for assessing OEI across various parameters in the organization. My goal is to assist organizations in enhancing their emotional abilities and skills, fostering a humane, benevolent, and emotionally intelligent environment where employees feel psychological safety, and are deeply connected and committed to organizational goals.
The assessment of organizational emotional intelligence is carried out across the following tiers:
- Recruitment and onboarding processes for the organization
- Methods of employee promotion and their personal and professional development
- Employee retention strategies and leveraging their potential for organizational benefit
- Effective corporate communication practices
- Cultivating a strong organizational culture
- Decision-making processes within the organization
- Managing employee departures effectively
- Building and maintaining positive customer relations
- Nurturing both formal and informal leadership within the organization
- Organizational Memory and Learning
An emotionally intelligent organization does not rely on specific leaders and their emotional intelligence (EI). Instead, it builds a strong foundation for Organizational Emotional Intelligence (OEI) through these 4 key operations:
- Shaping clear vision, mission statement, and core values:
- Aligned core statements promoting emotional intelligence build a strong foundation. This fosters a positive and productive work environment where employees feel valued, respected, and empowered.
- Cultivating a smart and supportive organizational culture:
- Foster a supportive environment that encourages open communication, transparency, empathy, positivity, psychological safety, innovation, and collaboration.
- Developing clear policies:
- Implement procedures, processes and work methods that promote healthy emotional conduct and empathetic practices throughout the organization.
- Implementing checks and balances:
- Develop mechanisms to ensure the consistent and effective application of these policies and processes over time.
Thoughts on Organizational Development
OEI Unveiled: The Cornerstone of Organizational Health and success
Navigating Organizational Change: Boosting Success with Organizational Consulting
